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[ scenarist @ 15.08.2011. 07:20 ] @
[ scenarist @ 15.08.2011. 21:23 ] @
Ovako izgleda debug output od asteriskCLI, kada koristim autodialer preko voip trunka od sipgate ,zamolio bih upucene da prokomentarisu output, posebno obratite paznju na prvu i zadnje tri linije.
Code: Code: [asterisk*CLI> [0K -- Got SIP response 486 "Busy here" back from 217.10.68.150 [asterisk*CLI> [0K -- Executing [failed@from-internal:1] [1;36mMacro[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35muser-callerid,SKIPTTL,[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:1] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mAMPUSER=[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:2] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?report[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:3] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?Set(REALCALLERIDNUM=)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:4] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mAMPUSER=[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:5] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mAMPUSERCIDNAME=[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:6] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?report[0m") in new stack [asterisk*CLI> [0K -- Goto (macro-user-callerid,s,10) [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:10] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?continue[0m") in new stack [asterisk*CLI> [0K -- Goto (macro-user-callerid,s,19) [asterisk*CLI> [0K -- Executing [s@macro-user-callerid:19] [1;36mNoOp[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mUsing CallerID "" <>[0m") in new stack [asterisk*CLI> [0K -- Executing [failed@from-internal:2] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m_NODEST=[0m") in new stack [asterisk*CLI> [0K -- Executing [failed@from-internal:3] [1;36mMacro[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mrecord-enable,,OUT,[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-record-enable:1] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?check[0m") in new stack [asterisk*CLI> [0K -- Goto (macro-record-enable,s,4) [asterisk*CLI> [0K -- Executing [s@macro-record-enable:4] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?MacroExit()[0m") in new stack [asterisk*CLI> [0K -- Executing [failed@from-internal:4] [1;36mMacro[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mdialout-trunk,2,failed,,[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:1] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mDIAL_TRUNK=2[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:2] [1;36mGosubIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?sub-pincheck,s,1[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:3] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?disabletrunk,1[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:4] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mDIAL_NUMBER=failed[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:5] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mDIAL_TRUNK_OPTIONS=tr[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:6] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mOUTBOUND_GROUP=OUT_2[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:7] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?nomax[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:8] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?chanfull[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:9] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?skipoutcid[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:10] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mDIAL_TRUNK_OPTIONS=[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:11] [1;36mMacro[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35moutbound-callerid,2[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:1] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?Set(CALLERPRES()=)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:2] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?Set(REALCALLERIDNUM=)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:3] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?normcid[0m") in new stack [asterisk*CLI> [0K -- Goto (macro-outbound-callerid,s,6) [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:6] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mUSEROUTCID=[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:7] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mEMERGENCYCID=[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:8] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mTRUNKOUTCID=[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:9] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m1?trunkcid[0m") in new stack [asterisk*CLI> [0K -- Goto (macro-outbound-callerid,s,12) [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:12] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?Set(CALLERID(all)=)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:13] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?Set(CALLERID(all)=)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:14] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?Set(CALLERID(all)=)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-outbound-callerid:15] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?Set(CALLERPRES()=prohib_passed_screen)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:12] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?AGI(fixlocalprefix)[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:13] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mOUTNUM=failed[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:14] [1;36mSet[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mcustom=SIP/Sipgate[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:15] [1;36mExecIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^))[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:16] [1;36mMacro[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mdialout-trunk-predial-hook,[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk-predial-hook:1] [1;36mMacroExit[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:17] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?bypass,1[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:18] [1;36mGotoIf[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35m0?customtrunk[0m") in new stack [asterisk*CLI> [0K -- Executing [s@macro-dialout-trunk:19] [1;36mDial[0m("[1;35mOutgoingSpoolFailed[0m", "[1;35mSIP/Sipgate/failed,300,[0m") in new stack [asterisk*CLI> [0K == Using SIP RTP TOS bits 184 [asterisk*CLI> [0K == Using SIP RTP CoS mark 5 [asterisk*CLI> [0K -- Called Sipgate/failed [asterisk*CLI> [0K -- SIP/Sipgate-000004e1 is circuit-busy [asterisk*CLI> [0K == Everyone is busy/congested at this time (1:0/1/0) [ Ivan Vujisic @ 15.08.2011. 21:30 ] @
Komentar koji si dobio od sipgate je uopsten. Ako nam opises sta hoces da uradis mozda ti moze neko pomoci :)
[ scenarist @ 15.08.2011. 21:56 ] @
Problem je taj sto mi jednostavno neki agenti cekaju dugo da im dialer proslijedi poziv, dok drugi agenti primaju pozive normalno. Npr. definisao sam 2 queue od po 6 agenata , od njih 6, cetiri agenta primaju pozive svakih od 5 do 40 sekundi(dakle to je ok), dok mi recimo preostala dva agenta u 10 minuta prime 3 poziva. Isto vazi i za drugi queue i njihovih 6 agenata.
Pokusao sam sve moguce opcije od deinstaliranja antivirusa na agentovim kompjuterima, proslijedio sam portove na ruteru za SIP i RTP , iskljucio firewall, ali problem je opet isti. Takodjer sam pokusao da agenti koriste druga desktop racunala sa drugim operativnim, ali sve dzaba. Drugi problem je taj sto kada pogledam report imam recimo od ukupno 3500 poziva,uspjesnih samo oko 2100. Dakle 1400 je failure. S tim da se mora uzeti u obzir da ako se pozivani nejavi, taj poziv se tretira kao failure. Eto gore sam postao output dok radi dialer i moze se vidjeti da postoji zagusenje na strani voip trunka kojeg koristim. Mislim da je i to razlog zasto neki agenti dugo cekaju da prime poziv , a zbog zagusenja slijedi i veliki broj failure poziva. Samo jos nesto nisam probao a to je da koristim drugi softphone. Zasad koristim X-lite. I to cu probati u ovaj koji dan. Sto se tice hardvera na kom se vrti call centar i internet veze to mogu odmah eliminisati jer toga imam vise nego dovoljno. Slucajno sam negdje na forumu naletio na ovaj problem u outputu "Outgoingspoolfailed" i lik je kaze promjenio voip provajdera i sad mu je sve ok. Uglavnom jasno se vidi iz outputa da nesto smrdi na strani voip provajdera Code: [asterisk*CLI> Got SIP response 486 "Busy here" back from 217.10.68.150 [asterisk*CLI> [0K -- Called Sipgate/failed [asterisk*CLI> [0K -- SIP/Sipgate-000004e1 is circuit-busy [asterisk*CLI> [0K == Everyone is busy/congested at this time (1:0/1/0) [ Ivan Vujisic @ 15.08.2011. 22:10 ] @
circuit-busy stagod da koristish kao odlazni trunk, nemas dovoljno linija. Ovo se resava tako sto pribavis vise accounta pa proveravas congestion, pa saljes odlazni poziv na sledeci account ... ili jednostavnije ... promenis voip provajdera
[ scenarist @ 15.08.2011. 22:24 ] @
Ma jah , ipak je do voip provajdera, ocigledno im odgovor nije bio uopsten(Njemci su to!). U svakom slucaju pisao sam im ponovno da malo bolje se ocituju o tome pa cekam odgovor. Iako im na sajtu lijepo pise
Code: sipgate offers trunking 100 concurrent outgoing calls and is available in three variants: Jos nesto, da nije do mojih outgoing kanala. Pri definisanju outgoing kampanje postavio sam na max. outgoing channels 25 a na trunku sam postavio unlimited. Pokusao sam ograniciti i na 10 kanala ali opet imam isti problem. Promjeniti provajdera kao sto je sipgate je jako tesko, jer cisto ne vjerujem-prosto sumnjam da postoji povoljniji i bolji. Copyright (C) 2001-2024 by www.elitesecurity.org. All rights reserved.
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