[ ACME Software @ 02.03.2011. 09:53 ] @
| ACME SOFTWARE DOO from Novi Sad, Miroslava Antica 7 street is looking for a: Customer Support Analyst (only from Novi Sad) to fill roles in its Customer Support team. This group is tasked with helping our customers deploy and implement VoIP based solutions. Responsibilities & Duties: - Provide first response and follow-up to customer forums, support e-mails, and support calls - Provide Tier II support to select business partners - Assist sales in resolving customer issues and providing follow-up customer care Required Qualifications: - Strong verbal and written communication skills. - Enjoy working with customers. - TCP/UDP/IP networking experience. - Good working knowledge of Windows OS (MacOS/Linux would be an asset). - Be detail oriented. - Knowledge of XML. Other Desired Qualifications: - Experience in software development environment. - Experience in a customer support position. - Ability to interface with QA, sales and developers. - Previous work with SIP and VoIP softphones would be tremendous benefit. - Knowledge of server side scripting. Send CV to [email protected] |