[ milosb1 @ 11.02.2016. 14:36 ] @
| Strana kompanija Eurobpo traži sistem administratore za stalni radni odnos u Beogradu, Nišu ili Novom Sadu. Može se raditi i po remote principu. Job description: ► Manage Cases relating to faults, changes or requests from clients, partners ► To monitor and repair network faults and provide support and other network services ► Manage Case queues within the SalesForce System for Faults, Change Requests, Data-Centre Access and Information Requests ► To answer calls from Partners, logging or updating Cases as appropriate ► To monitor the PRTG monitoring system and respond pro-actively to alarms ► Refer faults to carriers and suppliers and chase effectively to ensure satisfactory outcome in shortest timescale possible ► Ensure active cases are handed to/from the overnight Support team Knowledge & Experience ► Strong background in Telecommunication environment ► Able to demonstrate knowledge of networking topologies and routing protocols ► Confident in the levels of the OSI model and how it relates to MPLS and VPLS ► Process and Teamwork oriented approach with both internal and external customers ► Cisco or Juniper accreditation to at least CCNA level Please send CV at [email protected] |